Lesson 1

Microsoft Office Word 2007

Basics

Exercise 1

Evaluate Word Processing Software

About Microsoft Office Word 2007

Conventions Used in This Book

Use the Mouse

Use the Keyboard

Start and Exit Word 2007

Identify Common Screen Elements

Exercise 2

About Commands

About the Ribbon

Use the Ribbon

Use Access Keys

Use the Office Button

Use the Quick Access Toolbar

Use a Mini Toolbar

Use Shortcut Menus

Use Dialog Box Options

Use Task Panes

Exercise 3

Use Window Controls

Zoom

Scroll

Exercise 4

About Word Options

Customize the Quick Access Toolbar

Set a Default Save Location

Personalize Your User Name and Initials

Exercise 5

Use the Help Program

Search for Help

Use the Help Table of Contents

Recover a File

Computer Ethics

Exercise 6: Critical Thinking

Exercise 7: Curriculum Integration

Lesson 2

Getting Started with

Word 2007

Exercise 8

Start Word

The Word Window

Change the Word Window

Type in a Document

Correct Errors

Use Undo, Redo, and Repeat

Save a New Document

Close a Document

Types of Business Documents

Exit Word

Exercise 9

Create a New Document

Work with Show/Hide Marks

Move the Insertion Point in a Document

Use Click and Type

Save Changes

Print

Preview an Open Document

About Press Releases

Exercise 10

Correct Spelling as You Type

Correct Grammar as You Type

Check Spelling and Grammar

Use the Thesaurus

Exercise 11

Use AutoCorrect

Select Text in a Document

Replace Selected Text

Align Text Horizontally

Align a Document Vertically

Line Spacing

Paragraph Spacing

About Memos

Exercise 12

Format a Business Letter

Insert the Date and Time

Use Uppercase Mode

Change Case

Create an Envelope

Exercise 13

Set Tabs

Format a Modified-Block Business Letter

Shrink One Page

Exercise 14

Format a Personal Business Letter

About Fonts

Change the Font

Change Font Size

Apply Font Styles

Apply Underlines

Create Labels

Exercise 15: Critical Thinking

Exercise 16: Curriculum Integration

Lesson 3

Basic Editing Skills

Exercise 17

Use Proofreaders’ Marks

Open a Saved Document

Insert and Edit Text

Use Overtype Mode

Save a Document with a New Name

Exercise 18

Use Split Screen View

Open Multiple Documents at the Same Time

Arrange Documents On-Screen

Compare Documents Side by Side

Exercise 19

Move Text

Use Cut and Paste

Use the Clipboard Task Pane

Use Drag-and-Drop Editing

Select Paste Formatting Options

Move a Paragraph

Exercise 20

Use Copy and Paste

Use Drag-and-Drop Editing to Copy

Exercise 21

Open a Document as Read-Only

Open a Document from Windows

Document Properties

About File Types

Exercise 22

Preview a Closed Document

Print a Closed Document

Exercise 23: Critical Thinking

Exercise 24: Curriculum Integration

Lesson 4

Formatting Basics

Exercise 25

Apply Font Effects

Font Color

Highlight Text

Format Painter

Exercise 26

Use Symbols

Exercise 27

Indent Text

Exercise 28

Bulleted Lists

Numbered Lists

Sort

Exercise 29

About Styles

Apply Styles

Create a Style

Edit a Style

Reapply Direct Formatting

Clear Formatting

Exercise 30

About Document Production

Set Margins

Set Page Orientation

Format a One-Page Report

Exercise 31

Use Themes

Use AutoFormat As You Type

Exercise 32: Critical Thinking

Exercise 33: Curriculum Integration

Lesson 5

Word and the World

Wide Web

Exercise 34

About the World Wide Web

Create a Web Page Document in Word

Use Web Layout View

View a Web Page Document in a Browser

Exercise 35

Open a Web Page Document in Word

Use Web Page Titles

Apply a Background

Exercise 36

Create Hyperlinks

Exercise 37

Send a Document as an E-mail Attachment

Exercise 38: Critical Thinking

Exercise 39: Curriculum Integration

Lesson 6

Working with Tables

Exercise 40

Create a Table

Enter Data in a Table

Select in a Table

Change Table Structure

Format a Table

Exercise 41

Set Alignments within Table Cells

Set Cell Margins

Align Table on the Page

Column Width and Row Height

Exercise 42

Draw a Table

Move and Resize Tables

Merge and Split Cells

Rotate Text

Wrap Text

Exercise 43

Calculations in a Table

Number Formats

Sort Rows

Cell Borders and Shading

Exercise 44: Critical Thinking

Exercise 45: Curriculum Integration

Lesson 7

Creating Documents with

Merge

Exercise 46

Mail Merge Basics

Use Mail Merge

Create a New Address List

Use Merge Fields

Exercise 47

Merge with an Existing Address List

Edit an Address List

Customize Merge Fields

Merge Envelopes and Labels

Create Envelopes

Create Labels

Exercise 48

Sort Recipients in an Address List

Select Specific Recipients

Create a Directory with Mail Merge

Exercise 49

Filter Recipients

Merge to an E-mail Message

Exercise 50: Critical Thinking

Exercise 51: Curriculum Integration

Lesson 8

Creating and Editing Long

Documents

Exercise 52

Create an Outline

Edit an Outline

Collapse and Expand Outlines

Number an Outline

Exercise 53

Set Margins for Multiple Page Documents

Insert Page Breaks

Insert Section Breaks

Insert Headers and Footers

Insert Page Numbers

View the Word Count

Exercise 54

Footnotes and Endnotes

Find and Replace

Insert Bookmarks

Select Browse Object

Exercise 55

Use Full Screen Reading View

Use Document Map

Use Thumbnails

Preview Multiple Pages

Copy or Move Text from One Page to Another

Print Specific Pages

Exercise 56

Insert Comments

Track Changes

Customize Revision Marks

Compare and Combine Documents

Accept/Reject Changes

Exercise 57

Insert a Cross-reference

Insert a Caption

Create an Index

Modify an Index

Exercise 58

Create a Table of Contents

Create a Table of Figures

Create a Bibliography

Manage Sources

Create a Table of Authorities

Update a Table

Exercise 59: Critical Thinking

Exercise 60: Curriculum Integration

Lesson 9

Desktop Publishing and

Automation

Exercise 61

About Desktop Publishing

Create Newsletter Columns

Set Column Width

Insert Column Breaks

Balance Columns

About Layout and Design

Exercise 62

Use Dropped Capitals

Enhance a Document with Borders and Shading

Exercise 63

Set Paper Size

Adjust Character Spacing

Control Text Flow

Insert a Blank Page

Exercise 64

Reveal Style Formatting

Keep Track of Formatting

Mark Formatting Inconsistencies

Exercise 65

Templates

Set a Default Theme

Restore a Template Theme

Exercise 66

Insert a File in a Document

Use Building Blocks

Exercise 67

Record a Macro

Run a Macro

Exercise 68: Critical Thinking

Exercise 69: Curriculum Integration

Lesson 10

Graphics

Exercise 70

About Graphics Objects

Insert Shapes

Select Objects

Resize Drawing Objects

Set Text Wrap Options

Move an Object

Exercise 71

Insert a Text Box

Link Text Boxes

Align Drawing Objects

Copy Objects

Exercise 72

Apply Quick Styles to Objects

Format the Shape Outline

Format the Shape Fill

Apply Shadows and 3-D Effects

Exercise 73

Insert Clip Art

Format Clip Art

Adjust Brightness, Contrast, and Color

Compress a Picture

Use the Clip Organizer

Exercise 74

Adjust Objects

Rotate and Flip Objects

Crop a Picture

Exercise 75

Group and Ungroup Objects

Layer Objects with Other Objects or Text

Exercise 76

Create WordArt

WordArt Text

WordArt Shapes and Formatting

Exercise 77

Watermarks

Exercise 78: Critical Thinking

Exercise 79: Curriculum Integration

Lesson 11

Securing Documents

Exercise 80

Protect a Document

Set Protection Exceptions

Apply Password Protection

Exercise 81

Use the Document Inspector

Use the Compatibility Checker

Exercise 82

Mark a Document as Final

Exercise 83

About Digital Signatures

Use a Visible Digital Signature

Use an Invisible Digital Signature

Verify a Digital Signature

Exercise 84

Create a Form

Insert Content Controls and Form Fields

Set Content Control and Form Field Properties

Fill Out a Form

About Legal Documents

Exercise 85: Critical Thinking

Exercise 86: Curriculum Integration

Lesson 12

Integration

Exercise 87

Microsoft Office 2007

Run Multiple Programs at the Same Time

Arrange Multiple Program Windows

Switch among Open Windows

Copy and Move Data from One Office Document to Another

Exercise 88

Link Files

Edit a Linked Object

Update Links

Exercise 89

Embed Objects

Edit Embedded Objects

Exercise 90

Insert SmartArt

Insert a Chart

Enter Chart Data

Modify a Chart

Exercise 91

Convert a Table to Text

Convert Text to a Table

Exercise 92

Use the Research Tool

Copy Data from a Web Page to a Word Document

Set the View for Opening E-Mail Attachments

Exercise 93

Use Smart Tags

Exercise 94

Merge a Word Document with an Access Database

Exercise 95

Embed a PowerPoint Slide in a Word Document

Export PowerPoint Slides and Notes to a Word Document

Export PowerPoint Text to a Word Document

Exercise 96: Critical Thinking

Exercise 97: Curriculum Integration

Lesson 13

Challenge Exercises

Exercise 98

Link a Worksheet into a Word Document

Locate Data on the Internet

Edit an Excel Worksheet

Update a Linked Object in a Word Document

Exercise 99

Save a Word Document as a Web Page

Download Clip Art and Insert it on a Web Page

Link Excel Data with a Web Page

Update Linked Data

Exercise 100

Use an Access Database as a Merge Data Source

Change the Data Source for a Merge

Exercise 101

Locate Data on the Internet

Copy Data from a Web Page to a Word Document

Edit and Format a Table in a Word Document

Send a Word Document as an E-Mail Attachment

Exercise 102

Create an Outline in Word

Create a PowerPoint Presentation from a Word Outline

Generate Presentation Handouts with Word

Lesson 1

Getting Started with Microsoft

Office 2007

Exercise 1

About Business Technology

About Microsoft Office 2007

Use the Mouse

Use the Keyboard

Start Windows Programs

Identify Common Screen Elements

Conventions Used in This Book

Exercise 2

About Commands

About the Ribbon

Use the Ribbon

Use Access Keys

Use the Office Button

Use the Quick Access Toolbar

Use a Mini Toolbar

Use Shortcut Menus

Use Dialog Box Options

Use Task Panes

Exercise 3

Use Window Controls

Zoom

Scroll

Use Multiple Windows

Exercise 4

Use the Help Program

Search for Help

Use the Help Table of Contents

Recover a File

Lesson 2

Getting Started with

Excel 2007

Exercise 5

Start Excel

The Excel Window

Excel Interface

Navigate the Worksheet

Change Between Worksheets

Worksheet Views

Exit Excel

Exercise 6

Create a New (Blank) Workbook

Create a Workbook from a Template or Another Workbook

Enter Labels

Make Simple Corrections

Undo and Redo

Delete (Clear) Cell Contents

Save a Workbook

Close a Workbook

Exercise 7

Open Workbooks

Change from Workbook to Workbook

Compare Workbooks

AutoComplete

Pick From List

AutoCorrect

Spell Check

Exercise 8

Enter Numeric Labels and Values

Enter Dates

Create a Series

Change Data Alignment

Change Column Width

Exercise 9

Enter a Formula

Edit a Formula

Exercise 10: Critical Thinking

Exercise 11: Curriculum Integration

Lesson 3

Copying Data, Formulas, and

Formatting

Exercise 12

Select Ranges

Range Entry Using Collapse Button

Exercise 13

Choose a Theme

Apply Cell Styles (Quick Styles)

Apply Font Formats

Apply Number Formats

Exercise 14

Copy and Paste Data

Copy Formats

Relative Reference

Absolute Reference

Preview and Print a Worksheet

Exercise 15

Insert and Delete Columns and Rows

Move Data (Cut/Paste)

Drag-and-Drop Editing

Exercise 16

Insert, Delete, Copy, Move, and Rename Worksheets

Change the Color of a Worksheet Tab

Hide Sheets

Group Sheets

Exercise 17: Critical Thinking

Exercise 18: Curriculum Integration

Lesson 4

Working with Functions,Tables,

and Charts

Exercise 19

Use Functions

Common Functions

Insert a Function

AutoCalculate

Exercise 20

Excel Tables

Comments

Exercise 21

Named Ranges

Exercise 22

Understand IF Functions

Nested IF Functions

=SUMIF() and SUMIFS() Functions

=COUNTIF() and COUNTIFS() Functions

Exercise 23

Chart Basics

Select Chart Data

Chart Elements

Create Charts

Change Chart Types

Select a Chart

Resize, Copy, Move, or Delete a Chart

Exercise 24

Change Data Series Orientation

Format a Chart

Resize, Move, or Delete a Chart Object

Change Chart Text

Enhance Chart Background

Format Category and Value Axes

Exercise 25: Critical Thinking

Exercise 26: Curriculum Integration

Lesson 5

More on Printing and Editing

Exercise 27

Print a Workbook

Print Multiple Copies

Modify Page Setup

Insert Headers and Footers

Page Layout View

Exercise 28

Insert Page Breaks

Page Break Preview

Set Print Area

Repeat Row and Column Labels

Other Sheet Tab Options

Exercise 29

Copy and Paste Special

Transpose Data

Exercise 30

Combine Data with Copy and Paste Special

Exercise 31

Freeze Labels While Scrolling

Split a Worksheet into Panes

Exercise 32

Drag-and-Drop Data Between Workbooks

Link Workbooks

Exercise 33

3-D Formulas

Duplicate Workbook Window

Exercise 34: Critical Thinking

Exercise 35: Curriculum Integration

Lesson 6

More on Entering Data, Saving,

and Printing

Exercise 36

Use Go To

Use Name Box

Exercise 37

Enter Labels on Multiple Lines

Enter Fractions and Mixed Numbers

Smart Tags

Insert and Delete Selected Cells

Copy or Move Data with the Office Clipboard

Exercise 38

Convert Text to Columns

Exercise 39

Link Documents with Hyperlinks

Add a Hyperlink to a Worksheet

Exercise 40

Hide Data Temporarily

Hide Worksheet Gridlines

Hide Row and Column Headings

Custom Views

Exercise 41

More Alignment Options

Format Dates and Times

Create Custom Number Formats

Adjust Row Height

Delete (Clear) a Cell’s Formats

Exercise 42

Change Cell Borders

Fill Cells with Pattern

Modify and Save a Theme

Conditional Formatting

Add a Watermark

Format Worksheet Background

Exercise 43

Save a Workbook in a Different Format

Use Compatibility Checker

Create a New Folder for Saving Workbooks

Enable Macros in a Workbook

Create Original Templates

Exercise 44

E-mail a File

Display and Print Formulas

Set Precise Margins for Printing

Exercise 45: Critical Thinking

Exercise 46: Curriculum Integration

Lesson 7

Advanced Chart Techniques

Exercise 47

Print a Chart

Publish Chart to the Internet/Intranet

Exercise 48

Paste a Picture of a Chart

Link a Chart

Embed a Chart into a Word Document

Edit a Linked or Embedded Chart

Exercise 49

Create Organization Charts

Create SmartArt

Exercise 50: Critical Thinking

Exercise 51: Curriculum Integration

Lesson 8

Advanced Functions, PivotCharts,

and PivotTables

Exercise 52

Create Predictions and Estimations

Use FORECAST

Use TREND

Use GROWTH

Exercise 53

Use the PMT Function

Create What-If Data Tables

Solve a Problem with Goal Seek

Use Solver to Resolve Problems

Exercise 54

Create Lookup Functions

Exercise 55

Create PivotTables and PivotCharts

Use the PivotTable Field List

Exercise 56: Critical Thinking

Exercise 57: Curriculum Integration

Lesson 9

Internet and Integration

Exercise 58

Save a Worksheet as a Web Page

Exercise 59

Copy Data from a Web Page

Create a Web Query

Exercise 60

Link and Embed Excel Data

Paste a Picture

Link Data

Edit Linked Data

Embed Data

Edit Embedded Data

Exercise 61: Critical Thinking

Exercise 62: Curriculum Integration

Lesson 10

Getting Tricky with Formulas

and Graphics

Exercise 63

Conditional Sum Wizard

Conditionally Summarize Data with AVERAGEIF

and AVERAGEIFS

Exercise 64

Format Text with Formulas

Replace Text

Exercise 65

Formula Error Checking

Error Messages

Audit Formulas

Use the Watch Window

Evaluate a Formula

Suppress Errors While Printing

Exercise 66

Draw Shapes

Resize, Group, Align, and Arrange Shapes

Exercise 67

Format Shapes

Add Shape Effects

Exercise 68

Add Text to a Text Box, Callout, or Other Shape

Add 3-D Effects

Rotate Shapes

Exercise 69

Insert WordArt

Exercise 70

Insert Clips

Insert Pictures

Format Graphics

Exercise 71: Critical Thinking

Exercise 72: Curriculum Integration

Lesson 11

Performing Analyses

Exercise 73

Filter the Items in a Table

Filter Items without Creating a Table

Sum, Average, and Count the Items in a Filtered Table

Exercise 74

Advanced Filtering

Guidelines for Entering Criteria

Examples of Advanced Criteria

Remove an In-place Advanced Filter

Edit Extracted Records

Exercise 75

Sort Excel Items

Rules for Sorting

Undo a Sort

Restore Original Record Order

Exercise 76

Add Subtotals

Create Nested Subtotals

Remove a Subtotal

Hide/Display Details

Manually Outline and Add Subtotals

Exercise 77

Use Database Functions

Excel’s Database Functions

Exercise 78

Find and Replace

Find Cells That Match Particular Criteria

Exercise 79

Finding Exact Matches with VLOOKUP and HLOOKUP

Logical Functions

Exercise 80

Create Scenarios

Exercise 81

Data Consolidation

Create Consolidation Tables

Exercise 82: Critical Thinking

Exercise 83: Curriculum Integration

Lesson 12

Protect and Share Worksheets

and Create Special Charts

Exercise 84

Add or Remove Data in a Chart

Set Data Label Options

Set Data Table Options

Format a Data Series

Exercise 85

Create a Stock Chart

Add a Secondary Value Axis to a Chart

Change Data Marker Format

Exercise 86

Create an Exploded Pie Chart

Size the Plot Area or Legend in a Chart

Create a Stacked Area Chart

Exercise 87

Create a 3-D Chart

Change the View of a 3-D Chart

Display or Hide Chart Gridlines

Exercise 88

Lock/Unlock Cells in a Worksheet

Protect a Range

Protect a Worksheet

Protect Workbooks

Exercise 89

Share Workbooks

Work with a Shared Workbook

Track Changes

Merge Changes

Exercise 90

Control Data Entry

Copy and Paste Validation Rules

Circle Invalid Data

Remove Duplicate Data

Exercise 91

Use Document Inspector to Remove Private Information

from Workbooks

Restrict Access to Workbooks with IRM

Identify Workbooks Using Keywords

Add Digital Signatures

Mark Workbooks as Final

Exercise 92: Critical Thinking

Exercise 93: Curriculum Integration

Index

Microsoft Office 2007 Basics

Exercise 1

About Business Technology

About Microsoft Office 2007

Use the Mouse

Use the Keyboard

Start and Exit Microsoft Office Programs

Identify Common Screen Elements

Conventions Used in This Book

Exercise 2

About Commands

About the Ribbon

Use the Ribbon

Use Access Keys

Use the Office Button

Use the Quick Access Toolbar

Use a Mini Toolbar

Use Shortcut Menus

Use Dialog Box Options

Use Task Panes

Exercise 3

Use Window Controls

Zoom

Scroll

Use Multiple Windows

Exercise 4

Use the Help Program

Search for Help

Use the Help Table of Contents

Recover a File

Lesson 1

PowerPoint Basics

Exercise 5

About Microsoft Office PowerPoint 2007

The PowerPoint Window

Create a Presentation from a Blank Presentation

Work with Placeholders

Add Slides to a Presentation

Select a Slide Layout

Save a Presentation

Add Presentation Properties

Exercise 6

Open an Existing Presentation

Move from Slide to Slide

Apply a Theme

Exercise 7

Change Slide Layout

Work with the Normal View Panes

Use the PowerPoint Zoom Controls

Spell Check a Presentation

Exercise 8

Insert Clip Art

Resize and Position Clip Art

Use Undo, Redo, and Repeat

Exercise 9

Change Theme Colors

Change Theme Fonts

Change Background Style

Exercise 10

Create a Presentation from a Template or Existing

Presentation

PowerPoint Views

Copy, Duplicate, and Delete Slides

Rearrange Slides

Exercise 11

Create Slides from an Outline

Reuse Slides from Other Presentations

Insert Header/Footer, Date, and Slide Numbers

Hide Background Graphics

Exercise 12

View Notes Pages

Preview Handouts

Change Slide Size and Orientation

Exercise 13

View Slides in Grayscale or Black and White

Other Preview Options

Print Presentation Materials

Send Presentation Materials to Microsoft Office Word

Exercise 14: Critical Thinking

Exercise 15: Curriculum Integration

Lesson 2

Work with Text Elements

Exercise 16

Select Text and Placeholders

Change the Appearance of Text

Exercise 17

Use AutoFit Options

Copy Text Formatting

Create New Theme Fonts

Exercise 18

Work with Bulleted and Numbered Lists

Align Text

Exercise 19

Adjust Line Spacing

Move and Copy Text

Adjust and Format Placeholders

Exercise 20

Insert Symbols

Insert and Remove Text Boxes

Format Text Boxes

Set Text Alignment and Orientation in a Text Box

Create Column Text in a Text Box

Change Margins in a Text Box

Exercise 21

Insert WordArt

Modify and Format WordArt

Apply WordArt Styles to Existing Text

Copy Elements from Slide to Slide

Exercise 22

Adjust Paragraph Indent

Set Tab Stops

Exercise 23

Find and Replace Text

Use the Reference Tools

Exercise 24: Critical Thinking

Exercise 25: Curriculum Integration

Lesson 3

Work with Tables, Charts, and

Diagrams

Exercise 26

Insert a Table

Modify Table Layout

Format a Table

Add an Image to a Table

Exercise 27

Create an Excel Worksheet on a Slide

Insert an Existing Data File

Use Paste Special to Embed or Link Data

Exercise 28

Insert a Chart

Modify Chart Design

Modify Chart Layout

Format a Chart

Exercise 29

Insert a SmartArt Graphic

Add Text to a SmartArt Graphic

Create SmartArt from a Bulleted List

Modify SmartArt Graphic Design

Format a SmartArt Graphic

Exercise 30: Critical Thinking

Exercise 31: Curriculum Integration

Lesson 4

Work with Graphic Elements

Exercise 32

Customize Slide Backgrounds

Create a Color or Gradient Background

Create a Picture or Texture Background

Exercise 33

Display Rulers, Guides, and Gridlines

Draw Shapes

Modify and Format Shapes

Add Text to Shapes

Exercise 34

Arranging Objects

Order Objects

Group and Ungroup Objects

Align and Distribute Objects

Rotate and Flip Objects

Exercise 35

Insert a Picture from a File

Modify and Format Pictures

Exercise 36

Insert a Movie

Insert Sounds and Music

Exercise 37

Create a Photo Album

Compress Pictures

Exercise 38

About the Slide Master

Customize Slide Master Elements

Create a Custom Layout

Exercise 39

Work with the Notes Master

Work with the Handout Master

Exercise 40

Create a Theme or Template

Apply Custom Themes and Templates

Exercise 41: Critical Thinking

Exercise 42: Curriculum Integration

Lesson 5

Prepare and Present a

Slide Show

Exercise 43

Add Slide Transitions

Control Slide Advance

Exercise 44

About Animating Objects

Apply a Built-In Animation

Create Custom Animation Effects

Rehearse Timings

Exercise 45

Create a Custom Show

Add Narration to a Presentation

Exercise 46

Insert Links on Slides

Add Action Settings

Exercise 47

Hide Slides

Set Slide Show Options

Control Slides During a Presentation

Annotate Slides During a Presentation

Exercise 48

Protect a Presentation

Work with Comments and Markup

Send a Presentation for Review

Exercise 49

The Prepare Submenu

Run the Compatibility Checker

Use the Document Inspector

Mark a Presentation as Final

Package for CD

Other Output Options

Exercise 50

Save a Presentation as a Web Site

Set Publishing Options

View a Web Presentation

Exercise 51: Critical Thinking

Exercise 52: Curriculum Integration

Index

Lesson 1

Getting Started with Publisher

Exercise 1

Start Publisher

Create a Quick Publication

Use the Task Pane

Use Undisplayed Toolbar Buttons

Save Your Work

Close a Publication

Exit Publisher

Exercise 2

Open a Saved Publication

Zoom In and Out

Edit Text Placeholders

Print Your Work

Save Your Changes

Exercise 3

Select an Object

Resize an Object

Move an Object

Delete an Object

Exercise 4

Place a New Text Box

Type in a Text Box

Turn on AutoFit

Insert a Symbol

Check Spelling

Set Spelling Options

Exercise 5

Select Text

Move or Copy Text

Delete Text

Use Undo and Redo

Exercise 6

About Business Information Sets

Create a Business Information Set

Insert Business Information

Insert the Current Date and Time

Use AutoCorrect

Exercise 7

Open a File from Another Program

Open a Word Document

Insert Text from Other Programs

Edit a Story in Word

Exercise 8: Critical Thinking

Exercise 9: Critical Thinking

Lesson 2

Changing the Design and

Layout

Exercise 10

Change the Design and Layout

Choose a Different Color Scheme

Create New Color Schemes

Customize or Delete a Color Scheme

Change the Font Scheme

Create a Custom Font Scheme

Edit or Delete a Font Scheme

Exercise 11

Choose a Page Size

Choose Publication and Paper Settings

Show/Hide Layout Guides

Change the Layout Guides

Place Ruler Guides

Exercise 12

Insert Pages

Delete Pages

View as a Two-Page Spread

Go to a Specific Page

Work with Headers and Footers

Use Page Numbering

Exercise 13

Work with Master Pages

Name Pages

Move Pages

Exercise 14

Insert a Design Gallery Object

Add an Item to the Content Library

Insert an Item from the Content Library

Exercise 15: Critical Thinking

Exercise 16: Critical Thinking

Lesson 3

Working with Fonts

and Styles

Exercise 17

Change the Font, Size, and Style

Change Character Spacing

Create a Drop Cap

Exercise 18

Apply Object Borders

Choose a Border Color

Change an Object’s Fill Color

Exercise 19

Apply a Patterned Border

Use BorderArt

Use Fill Effects

Exercise 20

Align Text Horizontally

Change Line Spacing

Align Text Vertically

Exercise 21

Use Tab Stops

Use Indents

Exercise 22

Create Bulleted Lists

Create Numbered Lists

Exercise 23

Copy Text Formatting

Style Basics

Apply a Style

Create a Style

Manage the Style List

Import Styles from Other Publications

Exercise 24

Create a Table

Select Cells and Ranges

Type in a Table

Insert or Delete Rows and Columns

Change Cell Height and Width

Exercise 25

Format a Table

Turn Off Automatic Hyphenation

Merge Cells

Exercise 26: Critical Thinking

Exercise 27: Critical Thinking

Lesson 4

Working with Graphics

Exercise 28

Insert Clip Art

Work with the Clip Organizer

Format Clip Art

Exercise 29

Insert a Picture from a File

Acquire an Image from Scanner or Digital Camera

Save an Acquired Image to Disk

Embed a Linked Picture

Exercise 30

Crop a Picture

Wrap Text around a Picture

Exercise 31

Draw Lines

Draw Ovals and Rectangles

Draw AutoShapes

Exercise 32

Format Lines and Shape Borders

Fill a Shape

Apply 3-D Effects

Apply Shadow Effects

Group and Ungroup Objects

Exercise 33

Create WordArt

Edit WordArt Text

Format WordArt

Exercise 34

Align Objects

Distribute Objects

Flip Objects

Rotate Objects

Nudge Objects

Set Object Layering

Exercise 35

Insert Objects

Insert an Existing File

Copy Data from another Program

Edit an Embedded Object

Update Links

Exercise 36: Critical Thinking

Exercise 37: Critical Thinking

Lesson 5

Exploring Publication Types

Exercise 38

Use a Flyer Template

Changing the Template Design or Tear-Off

Manually Place Tear-off and Other Elements

Customizing a Phone Tear-Off (Contact Information

Exercise 39

Create a Greeting Card

Change Card Size

Create an Envelope

Create Greeting Card

Create Envelope

Exercise 40

Create Business Cards

Setting Card Size

Use a Background

Exercise 41

Use a Newsletter Template

Enter Your Own Content in the Newsletter

Link Text Frames

Move among Linked Frames

Break a Frame Link

Add a “Continued” Notation

Exercise 42

Create Mailing Labels

Mail Merge Basics

Create an Address List in Publisher

Edit an Address List

Set Up a Mail Merge with the Wizard

Exercise 43

Use the Postcard Wizard

Merge Addresses from Outlook

Filter and Sort a Merge

Exercise 44

Create a Brochure

Choose a Color Model

Use Specific Colors

Use Trapping

Link to External Graphic Files

Embed Fonts

Use Pack and Go

Exercise 45: Critical Thinking

Exercise 46: Critical Thinking

Lesson 6

Creating Online Content

Exercise 47

Create an E-mail Publication

Adjust the Page Size

Insert an E-mail Hyperlink

Send an E-mail Publication

Exercise 48

Convert a Print Publication to Web Format

Change the Page Width

Change a Web Page Title

Preview a Web Page

Save a Publication as a Web Page

Exercise 49

About Hyperlinks

Place Hot Spots

Simulate Hot Spots with Shapes

Exercise 50

Use the Easy Web Wizard

Add Pages Manually

Remove Pages

Customize a Page Layout

Customize the Navigation Bar

Exercise 51

Create a Web Form

Insert a Web Form from the Design Gallery

Customize a Web Form

Change a Form Control’s Properties

Set the Data Retrieval Method

Exercise 52: Critical Thinking

Exercise 53: Critical Thinking

Index

Michael J. Quinn is a Professor in the School of Electrical Engineering and Computer Science at Oregon State University. In the past two decades he has taught a wide variety courses, including computer literacy, computer programming, computer ethics, analysis of algorithms, and parallel computing. He has written seven books and more than 70 peer-reviewed papers in these areas.  For recreation, he enjoys playing golf with his friends.

Today we’re standing at the junction of three powerful and rapidly evolving technological forces: computers, communications, and digital entertainment. Computer technology is showing up in everything from automobiles to home appliances to telephones to televisions, and the lines that separate these machines are fading. This digital convergence is rapidly—and radically—altering the world in which we live.

Michael J. Quinn is a Professor in the School of Electrical Engineering and Computer Science at Oregon State University. In the past two decades he has taught a wide variety courses, including computer literacy, computer programming, computer ethics, analysis of algorithms, and parallel computing. He has written seven books and more than 70 peer-reviewed papers in these areas.  For recreation, he enjoys playing golf with his friends.

Appropriate Course(s)

Today we’re standing at the junction of three powerful and rapidly evolving technological forces: computers, communications, and digital entertainment. Computer technology is showing up in everything from automobiles to home appliances to telephones to televisions, and the lines that separate these machines are fading. This digital convergence is rapidly—and radically—altering the world in which we live.

Includes chapters and highlights on computer ethics, internet, e-commerce, system and application software, systems analysis and design. Contains an acronym finder and Concept Tips at the end of each chapter.

Ideal for students and professionals seeking a comprehensive computer technology reference

Toni Hebda, RN, PhD, is a nurse clinician at the University of Pittsburgh Medical Center. She has worked as a system analyst and adjunct faculty for Duquesne University School of Nursing, having taught both nursing informatics and clinical courses. Her interest in informatics provided a focus for her dissertation and subsequently led her to help establish a regional nursing informatics support group and obtain a graduate degree in information science and ANCC certification as informatics nurse. She is a reviewer for the Online Journal of Nursing Informatics.

Patricia Czar, RN, is an Information Systems Consultant. She has been active in informatics for more than 25 years, serving as manager of clinical systems at a major medical center where she was responsible for planning, design, implementation, and ongoing support for all of the clinical information systems. She has been an active member of several informatics groups and has presented nationally and internationally. Ms. Czar has served as mentor for nursing and health informatics students and has a Microcomputer Specialist certificate.

General Computer Information

Chapter        2          Hardware, Software, and the Roles of Support Personnel

Chapter        3          Ensuring the Quality of Information

Chapter        4          Electronic Communication and the Internet 

Chapter        5          Health Care Information Systems

Chapter        6          Strategic Planning 

Chapter        7          Selecting a Health Care Information System

Chapter        8          System Implementation and Maintenance

Chapter        9          Information Systems Training        **NEW CHAPTER**

Chapter        10        Information Security and Confidentiality

Chapter        11        System Integration and Interoperability

Chapter        12        The Electronic Health Record

Chapter        13        Regional Health Information Organizations (RHIOs)    **NEW CHAPTER** 

Chapter        14        Regulatory and Accreditation Issues

Chapter        15        Continuity Planning and Disaster Recovery    

SECTION THREE

Chapter        16        Using the Computer to Support Health Care and Patient Education

Chapter        17        Telehealth

Chapter        18        Evidence Based Practice And Research    

Fourth Edition

Toni Hebda and Patricia Czar

This useful handbook introduces nurses and other health care professionals to the most current application of computer-related technology in the health care environment.  Included are the various forms of electronic communication and ways to use it more effectively. New coverage of web-based technology, search tools, and evaluation criteria for online material are presented along with regulatory and accreditation requirements, such as HIPAA. Completely updated, the fourth edition offers a clearly written overview of informatics, as well as practical applications of computer-based education for day-to-day use.

This edition includes:

·    Expanded coverage of mobile computing and PDAs

·    Definition and applications of telehealth

·    Development and use of the Electronic Medical Record (EMR)

·    The role of strategic planning in information management and system design and implementation.

·    Disaster planning and recovery chapter with specific measure for the protection and back-up of information.

2.      The Crime Scene

3.      Physical Evidence

4.      Physical Properties: Glass and Soil

5.      Organic Analysis

6.      Inorganic Analysis

7.      The Microscope

8.      Drugs

9.      Forensic Toxicology

10.  Forensic Serology

11.  DNA: The Indispensable Forensic Science Tool

12.  Crime-Scene Reconstruction: Bloodstain Pattern Analysis

13.  Hairs, Fibers, and Paint

14.  Forensic Aspects of Fire Investigation

15.  Forensic Investigation of Explosions

16.  Fingerprints

17.  Firearms, Tool marks, and Other Impressions

18.  Document Examination

19.  Computer Forensics

20.  The Future

• New! Crime-Scene Reconstruction chapter
• New! Coverage of the latest DNA forensic technology 
• New! MyCrimeKit–is an online supplement that offers book-specific content such as Learning Objectives; Chapter Summaries Flashcards Practice Tests,Video Clips, Web Extras, and Animations Activities!

This book aims at making the subject of forensic science comprehensible to a wide variety of readers who are planning on being aligned with the forensic science profession.

1    Cardiac Catheterization                                                                

Pre-Cardiac Catheterization

Post-Cardiac Catheterization  

2    Congenital Heart Disease                                                              

Acyanotic Heart Defects/Lesions with Increased Pulmonary Blood Flow  

Atrial Septal Defect  

Atrioventricular Canal Defect  

Patent Ductus Arteriosus  

Ventricular Septal Defect  

Acyanotic Heart Defects/Lesions with Obstruction to Blood Flow  

Aortic Stenosis  

Coarctation of the Aorta 

Pulmonary Stenosis  

Cyanotic Heart Defects/Lesions with Decreased Pulmonary Blood Flow  

Tetralogy of Fallot  

Tricuspid Atresia  

Cyanotic Heart Defects/Lesions with Mixed Blood Flow  

Total Anomalous Pulmonary Venous Connection  

Transposition of the Great Arteries  

Truncus Arteriosus  

Preoperative Nursing Care Plan  

Postoperative, Post-Pediatric ICU Nursing Care Plan 

3    Congestive Heart Failure                                                              

4    Hypertension                                                                                        

5    Infective Endocarditis                                                                     

6    Rheumatic Fever                                                                                 

Care of Children with Endocrine Dysfunction            

1    Diabetes Insipidus                                                                                

2    Diabetes Mellitus                                                                               

3    Syndrome of Inappropriate Secretion of Antidiuretic Hormone                                                                                                 

Care of Children with Fluid and Electrolyte Imbalance   

1    Burns                                                                                                        

2    Diarrhea, Dehydration, and Gastrointeritis                         

1    Appendicitis                                                                                           

Postoperative Nursing Care Plan  

2    Bowel Obstruction                                                                            

Intussusception  

Malrotation  

3    Cleft Lip and Cleft Palate                                                             

Preoperative Nursing Care Plan  

Postoperative Nursing Care Plan  

4    Esophageal Atresia and Tracheoesophageal Fistula       

Preoperative Nursing Care Plan  

Postoperative Nursing Care Plan  

5    Gastroesophageal Reflux                                                             

6    Hirschsprung Disease                                                                       

Nursing Care Plan at Time of Diagnosis  

Preoperative Nursing Care Plan for Pull-Through Procedure  

Postoperative Nursing Care Plan  

7    Inflammatory Bowel Disease                                                       

Ulcerative Colitis  

Crohn’s Disease  

8    Pyloric Stenosis                                                                                 

Preoperative Nursing Care Plan  

Postoperative Nursing Care Plan  

9    Short-Bowel Syndrome (Short-Gut Syndrome)                    

Care of Children with Hemopoietic Dysfunction And Neoplasms                                                                              

1    Hemophilia                                                                                             

2    Idiopathic Thrombocytopenia Purpura                                    

3    Neoplasms                                                                                              

Acute Lymphocytic Leukemia  

Hodgkin’s Disease  

Neuroblastoma  

Osteogenic Sarcoma  

Rhabdomyosarcoma 

Wilms Tumor  

Nursing Care Plan for the Child Receiving Chemotherapy  

4    Sickle Cell Disease                                                                            

Care of Children with Hepatic Dysfunction                 

1    Chronic Liver Failure                                                                      

Care of Children with Infections                                    

1    Acquired Immunodeficiency Syndrome (AIDS)                       

2    Cellulitis                                                                                               

3    Kawasaki Disease 

1    Duchenne Muscular Dystrophy

2    Fractures 

3    Juvenile Rheumatoid Arthritis 

4    Osteomyelitis  

5    Scoliosis 

Postoperative Nursing Care Plan  

6    Septic Arthritis  

Care of Children with Neurologic/Neuromuscular Dysfunction                                                                           

1    Cerebral Palsy                                                                                    

2    Guillain-Barré Syndrome                                                               

3    Hydrocephalus                                                                                    

Preoperative Nursing Care Plan  229

Postoperative Nursing Care Plan  232

4    Bacterial Meningitis                                                                        

5    Neural Tube Defects (Spina Bifida and Myelomeningocele)        

6    Seizures  

1    Apnea of Infancy (AOI) 

2    Asthma/Reactive Airway Disease 

3    Bronchiolitis  

4    Bronchopulmonary Dysplasia  

5    Cystic Fibrosis  

6    Foreign Body Aspiration  

7    Laryngotracheobronchitis/Viral Croup

8    Pertussis (Whooping Cough) 

9    Pneumonia 

10  Tuberculosis 

Care of Children with Urogenital Dysfunction          

1    Acute Glomerulonephritis 

2    Chronic Renal Failure 

3    Nephrotic Syndrome  

4    Vesicoureteral Reflux 

Postoperative Nursing Care Plan for Ureteral Implantation  

5    Urinary Tract Infection/Pyelonephritis 

Care of Children with Failure to Thrive                      

1    Failure to Thrive 

Care of Children Who Have Been Maltreated 

1    Child Maltreatment                                                                         

Nursing Care Plan for Child Victims of Physical Abuse  

PART I: UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS

1.      Introduction: Marketing for Hospitality and Tourism

2.      Service Characteristics of Hospitality and Tourism Marketing

3.      The Role of Marketing in Strategic Planning

PART II: DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES

4.      The Marketing Environment

5.      Marketing Information Systems and Marketing Research

6.      Consumer Markets and Consumer Buying Behavior

7.      Organizational Buyer Behavior of Group Market

8.      Market Segmentation, Targeting, and Positioning

PART III: DEVELOPING THE HOSPITALITY AND TOURISM MARKETING MIX

9.      Designing and Managing Products

10.  Internet Marketing

11.  Pricing Products: Pricing Considerations, Approaches, and Strategy

12.  Distribution Channels

13.  Promoting Products: Communication and Promotion Policy and Advertising

14.  Promoting Products: Public Relations and Sales Promotion

15.  Professional Sales

PART IV: MANAGING HOSPITALITY AND TOURISM MARKETING

16.  Electronic Marketing: Internet Marketing, Database Marketing, and Direct Marketing

17.  Destination Marketing

18.  Next Year’s Marketing Plan

CASE STUDIES

GLOSSARY

INDEX

PREFACE

A WORD ABOUT HEALTH

UNIT I CULTURAL FOUNDATIONS

CHAPTER 1 Cultural Heritage and History

National Standards for Culturally and Linguistically Appropriate Services in CULTURALCARE

Heritage Consistency

Acculturation Themes

Ethnocultural Life Trajectories

Commingling Variables

Cultural Conflict

Cultural Phenomena Affecting Health

CHAPTER 2 Diversity

Census 2000

Immigration

Poverty

CHAPTER 3 Health and Illness

Health

Illness

UNIT II HEALTH DOMAINS

CHAPTER 4 Health Traditions

HEALTH and ILLNESS

HEALTH Traditions Model

HEALTH Protection

Health/HEALTH Care Choices

Folk Medicine

Health/HEALTH Care Philosophies

CHAPTER 5 Healing Traditions

HEALING

Ancient Forms of HEALING

Religion and HEALING

HEALING and Today’s Beliefs

Ancient Rituals Related to the Life Cycle

CHAPTER 6 Familial Health Traditions

Familial Health/HEALTH Traditions

Consciousness Raising

CHAPTER 7 Health Care Delivery and Issues

The Health Care Provider’s Culture

Health Care Costs

Trends in Development of the Health Care System

Common Problems in Health Care Delivery

Pathways to Health Services

Barriers to Health Care

Medicine as an Institution of Social Control

UNIT III HEALTH AND ILLNESS PANORAMAS

CHAPTER8 HEALTH and ILLNESS in the American Indian and Alaska Native Population

Background

Traditional Definitions of HEALTH and ILLNESS

Traditional Methods of HEALING

Current Health Care Problems

The Indian Health Service

CHAPTER9 HEALTH and ILLNESS in the Asian Populations

Background

Traditional Definitions of HEALTH and ILLNESS

Traditional Methods of HEALTH Maintenance and Protection

Traditional Methods of HEALTH Restoration

Current Health Problems

CHAPTER 10 HEALTH and ILLNESS in the Black Population

Background

Traditional Definitions of HEALTH and ILLNESS

Traditional Methods of HEALTH Maintenance and Protection

Traditional Methods of HEALTH Restoration

Current Health Problems

CHAPTER 11 HEALTH and ILLNESS in the Hispanic Populations

Background

Mexicans

Puerto Ricans

CHAPTER 12 HEALTH and ILLNESS in the White Populations

Background

German Americans

Italian Americans

Polish Americans

EPILOGUE

APPENDIX A Selected Key Terms Related to Cultural Diversity in Health and Illness

APPENDIX B Calendar: Religious Holidays That Change Dates

APPENDIX C Suggested Course Outline

APPENDIX D Suggested Course Activity–Urban Hiking

APPENDIX E Heritage Assessment Tool

APPENDIX F Quick Guide for CULTURALCARE

APPENDIX G Data Resources

BIBLIOGRAPHY

INDEX

FEATURES INCLUDE:

·    Pocket Guide to Assessment and Health Tradition available online for downloading

·    Companion Website www.prenhall.com/spector with activities, test questions, and more

·    New Research on Culture feature depicting recent studies related to cultural competence

·    New photographs displaying examples and icons of various cultures

·    New learning outcomes at the beginning of every chapter

·    Expanded content on the influence of spirituality and religion on health in cultural contexts

·    Updated chapter on the health care delivery system including discussions of barriers and alternatives

·    Demographic background discussion of each of the U.S. Census Bureau's categories of the population for a statistical overview of the diversity of patient populations

part i: The Traveling Public and Tourism Promoters

1.      Introducing the World’s Largest Industry, Tourism

2.      Marketing to the Traveling Public

3.      Delivering Quality Tourism Services

4.      Bringing Travelers and Tourism Service Suppliers Together

5.      Capturing Technologies’ Competitive Advantages

Readings

Integrative Cases

part ii: Tourism Service Suppliers

6.      Transportation

7.      Accommodations

8.      Food and Beverage

9.      Attractions and Entertainment

10.  Destinations

Readings

Integrative Cases

Part iii: The Service and Hospitality Environment

11.  Economic and Political Impacts of Tourism

12.  Environmental and Social/Cultural Impacts of Tourism

13.  Sustaining Tourism’s Benefits

14.  Exploring the Future of Tourism

Readings

Integrative Cases

Appendix A: Geography: Your Window to the World

Appendix B: Tourism Research

Appendix C: Choosing a Career and Finding a Job

Written in a conversational style, this book views the industry from a business perspective–examining the management, marketing and finance issues most important to industry members. Chapters reveal an integrated model of tourism and address consumer behavior, service quality and personal selling. Readings and integrative cases close each part and end-of-chapter exercises offer application activities for students. This edition includes new chapters on technological innovations and sustainability issues and offers a view of today's tourism industry that is as interesting and multi-faceted as the field itself.

Edmund W. Littlefield Professor of Accounting, Emeritus, at Stanford University. A graduate of Marquette University, he received his M.B.A. from Harvard University and his Ph.D. from the University of Chicago. He is also the recipient of honorary doctorates from Marquette University and DePaul University.A Certified Public Accountant, Horngren served on the Accounting Principles Board for six years, the Financial Accounting Standards Board Advisory Council for five years, and the Council of the American Institute of Certified Public Accountants for three years. For six years, he served as a trustee of the Financial Accounting Foundation, which oversees the Financial Accounting Standards Board and the Government Accounting Standards Board.  Horngren is a member of the Accounting Hall of Fame.  A member of the American Accounting Association, Horngren has been its President and its Director of Research. He received its first annual Outstanding Accounting Educator Award.  The California Certified Public Accountants Foundation gave Horngren its Faculty Excellence Award and its Distinguished Professor Award. He is the first person

to have received both awards.  The American Institute of Certified Public Accountants presented its first Outstanding Educator Award to Horngren.  Horngren was named Accountant of the Year, Education, by the national professional accounting fraternity, Beta Alpha Psi.  Professor Horngren is also a member of the Institute of Management Accountants, from whom he has received its Distinguished Service Award. He was a member of the Institute’s Board of Regents, which administers the Certified Management Accountant examinations.

 Tom Harrison

Professor Emeritus of Accounting at the Hankamer School of Business, Baylor University. He received his B.B.A. degree from Baylor University, his M.S. from Oklahoma State University, and his Ph.D. from Michigan State University.  Professor Harrison, recipient of numerous teaching awards from student groups as well as from university administrators, has also taught at Cleveland State Community College, Michigan State University, the University of Texas, and Stanford University.  A member of the American Accounting Association and the American Institute of Certified Public Accountants, Professor Harrison has served as Chairman of the Financial Accounting Standards Committee of the American Accounting Association, on the Teaching/Curriculum Development Award Committee, on the Program Advisory Committee for Accounting Education and Teaching, and on the Notable Contributions to Accounting Literature Committee. Professor Harrison has lectured in several foreign countries and published articles in numerous journals, including Journal of Accounting Research, Journal of Accountancy, Journal of Accounting and Public Policy, Economic Consequences of Financial AccountingStandards, Accounting Horizons, Issues in Accounting Education, and Journal of Lawand Commerce.  Professor Harrison has received scholarships, fellowships, and research grants or awards from PriceWaterhouse Coopers, Deloitte & Touche, the Ernst & Young Foundation, and the KPMG Foundation

M Suzanne Oliver

M. Suzanne Oliver is an assistant professor of accounting at Northwest Florida State College in Niceville, Florida.  She received her B.A in Accounting Information Systems and her Masters in Accountancy from the University of West Florida.

Professor Oliver began her career in accounting in the tax department of a regional accounting firm, specializing in benefit plan administration.  She has served as a software analyst for a national software development firm (CPASoftware) and as the Oracle Fixed Assets Analyst for Spirit Energy, formerly part of Union Oil of California.(Unocal).  A Certified Public Accountant, Oliver is a member of the Florida Institute of Certified Public Accountants.

Professor Oliver has taught Financial Accounting, Managerial Accounting, Intermediate Accounting, Tax Accounting, Accounting Software Applications, Payroll Accounting, Auditing, Accounting Systems, Advanced Accounting, Managerial Finance, Business Math, and Supervision.  She has also taught Pension continuing education classes for CPAs and has developed and instructed online courses using myaccountinglab.com, WebCT, and other proprietary software. 

Professor Oliver lives in Niceville where she is a member if the First United Methodist Church with her husband Greg and son C.J..

CHAPTER 2 Recording Business Transactions

CHAPTER 3 The Adjusting Process

Appendix 3A Alternative Treatment of Prepaid Expenses and Unearned Revenues

CHAPTER 4 Completing the Accounting Cycle

Appendix 4A Reversing Entries: An Optional Step

CHAPTER 5 Merchandising Operations

Appendix 5A Work Sheet for a Merchandising Business

Appendix 5B Accounting for Merchandise in a Periodic Inventory System

CHAPTER 6 Merchandise Inventory

Appendix 6A Accounting for Inventory in a Periodic System

CHAPTER 7 Internal Control and Cash

CHAPTER 8 Receivables

Appendix 8A Discounting a Note Receivable

CHAPTER 9 Plant Assets and Intangibles

CHAPTER 10 Current Liabilities, Payroll, and Long-Term Liabilities

Appendix 10A The Time Value of Money: Present Value of a Bond and Effective-Interest Amortization

Appendix 10B Retiring and Converting Bonds Payable

CHAPTER 11 Corporations: Paid-In Capital and the Balance Sheet

CHAPTER 12 Corporations: Effects on Retained Earnings and the Income

Statement

CHAPTER 13 The Statement of Cash Flows

Appendix 13A Preparing the Statement of Cash Flows by the Direct Method

Appendix 13B Preparing the Indirect Statement of Cash Flows Using a Spreadsheet

CHAPTER 14 Financial Statement Analysis

CHAPTER 15 Introduction to Management Accounting

CHAPTER 16 Job Order and Process Costing

Appendix 16A Process Costing - Weighted-Average Method

CHAPTER 17 Activity-Based Costing and Other Cost Management Tools

CHAPTER 18 Cost-Volume-Profit Analysis

Appendix 18A Variable Costing and Absorption Costing

CHAPTER 19 Short-Term Business Decisions

CHAPTER 20 Capital Investment Decisions and the Time Value of Money

CHAPTER 21 The Master Budget and Responsibility Accounting

CHAPTER 22 Flexible Budgets and Standard Costs

CHAPTER 23 Performance Evaluation and the Balanced Scorecard

Appendix 23A Allocating Service Department Costs

Appendix A: Amazon.com Annual Report   A-1
Appendix B: Present Value Tables   B-1
Appendix C: Check Figures C-1
Photo Credits   PC-1
Glindex   G-1
Company Index   I-1

Accounting and the Business Environment; Recording Business Transactions; The Adjusting Process; Completing the Accounting Cycle; Merchandising Operations; Merchandise Inventory; Internal Control and Cash; Receivables; Plant Assets and Intangibles; Current Liabilities, Payroll, and Long-Term Liabilities; Corporations: Paid-In Capital and the Balance Sheet; Corporations: Effects on Retained Earnings and the Income Statement; The Statement of Cash Flows; Financial Statement Analysis; Introduction to Management Accounting; Job Order and Process Costing; Activity-Based Costing and Other Cost Management Tools; Cost-Volume-Profit Analysis; Short-Term Business Decisions; Capital Investment Decisions and the Time Value of Money; The Master Budget and Responsibility Accounting; Flexible Budgets and Standard Costs; Performance Evaluation and the Balanced Scorecard

MARKET: For business professionals looking consistency, repetition and strong details provided in a Financial and Managerial Accounting text.

CHAPTER 2 Recording Business Transactions

CHAPTER 3 The Adjusting Process

Appendix 3A Alternative Treatment of Prepaid Expenses and Unearned Revenues

CHAPTER 4 Completing the Accounting Cycle

Appendix 4A Reversing Entries: An Optional Step

CHAPTER 5 Merchandising Operations

Appendix 5A Work Sheet for a Merchandising Business

Appendix 5B Accounting for Merchandise in a Periodic Inventory System

CHAPTER 6 Merchandise Inventory

Appendix 6A Accounting for Inventory in a Periodic System

CHAPTER 7 Internal Control and Cash

CHAPTER 8 Receivables

Appendix 8A Discounting a Note Receivable

CHAPTER 9 Plant Assets and Intangibles

CHAPTER 10 Current Liabilities, Payroll, and Long-Term Liabilities

Appendix 10A The Time Value of Money: Present Value of a Bond and Effective-Interest Amortization

Appendix 10B Retiring and Converting Bonds Payable

CHAPTER 11 Corporations: Paid-In Capital and the Balance Sheet

CHAPTER 12 Corporations: Effects on Retained Earnings and the Income Statement

CHAPTER 13 The Statement of Cash Flows

Appendix 13A Preparing the Statement of Cash Flows by the Direct Method

Appendix 13B Preparing the Indirect Statement of Cash Flows Using a Spreadsheet

CHAPTER 14 Financial Statement Analysis

Appendix A: Amazon.com Annual Report   A-1
Appendix B: Present Value Tables   B-1
Appendix C: Check Figures C-1
Photo Credits   PC-1
Glindex   G-1
Company Index   I-1

Accounting and the Business Environment; Recording Business Transactions; The Adjusting Process; Completing the Accounting Cycle; Merchandising Operations; Merchandise Inventory; Internal Control and Cash; Receivables; Plant Assets and Intangibles; Current Liabilities, Payroll, and Long-Term Liabilities; Corporations: Paid-In Capital and the Balance Sheet; Corporations: Effects on Retained Earnings and the Income Statement; The Statement of Cash Flows; Financial Statement Analysis

MARKET: For business professionals looking consistency, repetition and strong details provided in a Financial and Managerial Accounting text.

CHAPTER 16 Job Order and Process Costing

Appendix 16A Process Costing - Weighted-Average Method

CHAPTER 17 Activity-Based Costing and Other Cost Management Tools

CHAPTER 18 Cost-Volume-Profit Analysis

Appendix 18A Variable Costing and Absorption Costing

CHAPTER 19 Short-Term Business Decisions

CHAPTER 20 Capital Investment Decisions and the Time Value of Money

CHAPTER 21 The Master Budget and Responsibility Accounting

CHAPTER 22 Flexible Budgets and Standard Costs

CHAPTER 23 Performance Evaluation and the Balanced Scorecard

Appendix 23A Allocating Service Department Costs

Appendix A: Amazon.com Annual Report   A-1
Appendix B: Present Value Tables   B-1
Appendix C: Check Figures C-1
Photo Credits   PC-1
Glindex   G-1
Company Index   I-1

Accounting provides its winning combination of textbook features, study resources and online homework system that make up the Student Learning System. Overall, the Student Learning System works together to provide readers with “I get it!” moments anytime, anywhere.

Introduction to Management Accounting; Job Order and Process Costing; Activity-Based Costing and Other Cost Management Tools; Cost-Volume-Profit Analysis; Short-Term Business Decisions; Capital Investment Decisions and the Time Value of Money; The Master Budget and Responsibility Accounting; Flexible Budgets and Standard Costs; Performance Evaluation and the Balanced Scorecard

MARKET: For business professionals looking consistency, repetition and strong details provided in a Financial and Managerial Accounting text.

1. Introduction: Investigating Difference--Lynn Jones, Marianne O. Nielsen, and Barbara Perry

2. Conceptualizing Difference–Nancy Wonders

Part Two: Categories of Difference

5. Class Difference and the Social Construction of Crime and Criminality–Raymond Michalowski

6. Stolen lands, Stolen Lives: Native Americans and Criminal Justice–Marianne O. Nielsen and Linda Robyn

7. Exclusion, Inclusion and Violence: Immigrants and Criminal Justice--Barbara Perry, Mike Costelloe, and  Luis Fernandez

8. The Significance of Race: African Americans and Criminal Justice--Brian J. Smith

11:  Women’s difference in the Criminal Justice System: Constructions of Victims, Offenders and Workers--Karla B. Hackstaff and Paula Rector

12. Gay Men, Lesbians and Criminal Justice--Barbara Perry  

14. Youth Crime and Justice in a Changing Society–Rebecca Maniglia

Part Three: How Does Difference Matter?

17. Moral Panics and Immigration–Michael Costelloe

Part Four: Reframing Difference

20. Educating for Change: Cultural Awareness Training for Criminal Justice--Larry Gould

Part Five: Conclusion

22. Reinvestigating Difference–Lynn Jones, Barbara Perry, and Marianne O. Nielsen

Investigating Difference examines the full range of individual differences across the entire criminal justice system. Moving beyond just race and gender, it tackles differences based on experience, age, socio-economic class, disabilities and more. Written by a variety of leaders in the field, it looks at how these variances impact all people within the system, including victims, offenders, and service providers. This edition continues to emphasize positive solutions and includes new “case-in-point” illustrations that discuss how difference matters.

As a training and organization consultant, Aaron Olson specializes in employee performance evaluation reviews, employee and organization assessments, staff development, curriculum design and customized instruction.  He has provided training to businesses, law enforcement, corrections, fire service, medical, 911, and transportation professionals.  He is also an Internal Affairs and Backgrounds Investigator for Local Government Personnel Institute, Salem, Oregon. Aaron is a published writer.  He has co-written two instructor manuals and two textbooks.  He co-authored Multicultural Law Enforcement: Strategies for Peacekeeping in a Diverse Society 4th Edition by Prentice Hall and recently Multicultural and Diversity Strategies for the Fire Service by Prentice Hall. Aaron is an adjunct instructor at Portland Community College where he teaches accredited criminal justice college courses.  He presently teaches Introduction to Police, Introduction to Courts, Evidence, Criminal Investigations, and Cultural Diversity in Criminal Justice Professions.  He designed the first Cultural Diversity in Criminal Justice Professions classes at Portland Community College and also the CARE Approach which is taught at the college and other venues. Aaron holds a Master’s Degree in Education from Oregon State University, Corvallis, Oregon.  He also holds a Bachelor of Science Degree in Administration of Justice from Portland State University, Portland, Oregon.  He is a United States Army veteran and a retired commissioned officer in the U.S. Army Reserves. Aaron is a retired police supervisor from the Oregon State Police (OSP) in Portland, Oregon.  His duty assignments included being a patrol officer, regional communications supervisor, police recruiter/hiring supervisor and a patrol supervisor.  The offices he worked out of were Beaverton, Portland and Salem.  In 2002 he established the “Police and Emergency Services” workshops to Immigrants and Refugees which he continues to facilitate as a consultant. Aaron has taught at Oregon’s Department of Public Safety Standards and Training (DPSST) Basic, Supervision, Middle-Management, Executive Development and Regional schools; as well as OSP’s cadet, communications, recruit, and in-service schools.   In 2003, he was awarded the Regional Trainer of The Year Award by DPSST for “Excellence in Training” for teaching the Instructor Development Course “Train-The-Trainer” and mentoring new instructors.

Foreword

Preface

Acknowledgements

About the Authors

Chapter 1: The Changing Fire Department: A Microcosm of Society

Chapter 2: Recruitment, Retention and Promotion in the Fire Department

Chapter 3: Multicultural Awareness Training in Fire Departments

Chapter 4: Communications for Firefighters

Chapter 5: A Public Safety Approach to Specific Cultures

Chapter 6: Firefighter Image and Cultural Sensitivity

Chapter 7: Firefighter Professionalism and Leadership in a Diverse Society

Chapter 8: Firefighters and Homeland Security and Disaster Preparedness

Appendix A: Self-Assessment of Communication Skills in the Fire Service

Appendix B: Impact of Diversity on Fire Service Behaviors and Practices Survey

Appendix C: Listing of Consultants and Resources

Appendix D: Multicultural Community and Fire Service Workforce Survey

Glossary

Index

Chief Bruegman has served on the Accreditation Task Force for the International Association of Fire Chiefs for eight years, six as Vice-Chairman.  Chief Bruegman served as President of the IAFC (2002) and has served as the President of the Board of Directors of the Center for Public Safety Excellence since 2003.  Chief Bruegman holds an Associate Degree in Fire Science, a Bachelor's Degree in Business, and a Master's Degree in Management.

Dr. Lindsey is the Fire Chief for Estero Fire Rescue. Additionally, he serves as the education coordinator for 24-7 EMS, and an adjunct instructor for St Petersburg EMS program.

He is an experienced leader, educator, lecturer, author, and consultant in emergency services. Dr. Lindsey earned his doctorate and master’s degree in Curriculum and Instruction from USF. He holds a bachelor’s degree in Fire and Safety Engineering from the University of Cincinnati, and an associate in paramedic from Harrisburg Area Community College.

Dr. Lindsey has over twenty-eight years of diverse experience in the emergency services industry. He serves as an Advisory Council member for the National EMS Advisory Council and the State of Florida EMS, representative to the Fire and Emergency Services Higher Education EMS degree committee, and as a Vice-Chairman for the Florida Fire Chief Association EMS Section.

About the Author

About the Experts

Chapter 1: Our Heritage and Our History

Chapter 2: Preparing for Your Future

Chapter 3: Principles of Leadership and Management

Chapter 4: What is Your Leadership Style?

Chapter 5: Leading and Managing in a Changing Environment

Chapter 6: Leadership Ethics

Chapter 7: Personnel Management: Building Your Team

Chapter 8: Managing Emergency Services

Chapter 9: Analytical Approaches to Public Fire Protection

Chapter 10: Quality of the Fire Service

Chapter 11: Community Disaster Planning

Chapter 12: Shaping the Future

Appendix A: Measuring Customer Satisfaction

Appendix B: WMD Response Assets Guide

Appendix C: Assessing Your Local Capacity to Respond to a Disaster

Glossary

Index

John D. DeHaan, PhD, FABC, CFI, CFEI, FFSS, FSSDip is an internationally recognixed forensic science expert, and author of Kirk's Fire Investigation, the leading textbook in the field of fire and arson investigation.  He is also a former principal member of the NFPA 921 Technical Committe on Fire Investigations.

Dr. DeHaan has been a criminalist for more than 37 years and has gainded considerable expertise in fire and explosion evidence as well as human hair, shoe print, and intstrumental analysis and crime scene reconstruction.  Dr. DeHaan holds a BS in Physics from the University of Illinois-Chicago, and was awaded a PhD in Pure and Applied Chemistry (Forensic Science) by Strathclyde University, Scotland.  Dr. DeHaan is a Fellow of the American Board of Criminalists (Fire Debris), A Fellow of the Forensic Fire Society (UK), and holds Diplomas in Firfe Investigation from the Forensic Fire Society and the Institution of Fire Engineers and a Certified Fire Investigator certification fromn the International Association of Arson Investigators.  He is also a Certified Fire and Explosion Investigator from the National Association of Fire Investigators.

Preface

Chapter 1: Principles of Reconstruction

Chapter 2: Basic Fire Dynamics

Chapter 3: Fire Pattern Analysis

Chapter 4: Fire Scene Documentation

Chapter 5: Arson Crime Scene Analysis

Chapter 6: Fire Modeling

Chapter 7: Fie Deaths and Injuries

Chapter 8: Fire Testing

Appendix A: References

Appendix B: Glossary

Appendix C; Mathematics Refresher

Appendix D: Websites

General Index

Bruce Evans is the EMS Chief at the North Las Vegas Fire Department in Las Vegas, Nevada.  Mr. Evans is an NFPA Fire Instructor III and coordinates the College of Southern Nevada’s Fire Technology programs teaching various fire and EMS topics.  Bruce has over 25 years experience in a variety of EMS settings.  Bruce is an adjunct faculty of the National Fire Academy in the EMS, Incident Management, and Terrorism Training programs.  He holds a Masters degree in Public Administration, Bachelors degree in Education, and Associates in Fire Management.  Bruce is a certified faculty for the International Public Safety Leadership and Ethics training with Phi theta Kappa.  Mr. Evans publishes the bi-monthly column EMS Viewpoints in Fire Chief Magazine and is on the editorial board of for the Journal of Emergency Medical Services.  He is also a board member for the Cyanide Treatment Coalition.

Jeff T. Dyar, B.S. NREMT started his career as a volunteer EMS provider in a small rural town, 36 years ago.  As with many idealistic and motivated young persons at the time, he was consumed and captured forever by the television show, “Emergency”. Not long after becoming an EMT he enlisted and served as a combat medic during the Vietnam war.    Jeff describes himself as first a teacher and then a provider and has held positions in public, private, military, and federal capacities focusing on EMS.   Known as the architect of EMS management programs at the National Fire Academy, he spent nearly twelve years in the post of Program Chair for EMS in Emmitsburg, Maryland.   He also responded with FEMA to dozens of national emergencies and achieved the level of Chief of Operations at the National Interagency Operation Center in Washington, D.C. Over the years James O. Page mentored and tormented him to bring leadership and meaning to national EMS.  Advocating partnerships and breaking down walls is his forte and many a student attending courses at NFA remember him saying, “What opportunity does this situation or problem offer you?” In 1999 Jeff received the James O. Page Award for contributions to advancing EMS on a national level, given by the EMS Section of the International Association of Fire Chiefs.Ironically, Jeff and his wife Val, landed back in a small rural town in Colorado, where he serves on the Board of Directors of a fire protection district providing ALS level EMS services to a 258 square mile response area.

Chapter 2: Strategic Planning for EMS

Chapter 3: Manager to Leader

Chapter 4: Injury Prevention and EMS

Chapter 5: Marketing and Customer Service

Chapter 6: Risk Management and Safety

Chapter 7: EMS Human Resources Management

Chapter 8: Management of EMS Education

Chapter 9: Financial Management

Chapter 10: Medical Practice

Chapter 11: Fleet Management

Chapter 12: Career Development and Staff Focus

Chapter 13: EMS Quality Management

Chapter 14: Incident Management

Chapter 15: Interagency Relations and Operations

Chapter 16: Data Collection and EMS Research

Chapter 17: Legal and Labor Relations

Chapter 18: EMS Management of Communication Centers

Chapter 19: EMS Special Operations

Glossary

1. Getting Started

2. Construction Management

3. Design Intent

Part II: Basic Part Modeling

4. Features and Macros

5. Drawings

6. Assemblies

7. Rendering and Animation

Part III: Advanced Part Modeling

8. Curves

9. Surfaces

10. Sheet Metal and Weldments

11. Sustainable Design

Part IV: Part Development and Analysis

12. Geometric Tolerances

13. Analysis Tools

Part V: Part Manufacturing

14. Rapid Prototyping

15. Numerical Control Machining

16. Injection Molding

A. ANSI and ISO Tolerance Tables

B. SolidWorks Certification

Index

Brent Hannig is currently a Captain in the Henderson (NV) Fire Department.  Brent has served as a firefighter, engineer and direver/operator as well as a member of the Technical Rescue team.  Brent is a part-time instructor at the College of Southern Nevada.

About the Authors

Acknowledgements

Chapter 1: A Review of Basic Math

Chapter 2: Principles of Fire Department Hydraulics

Chapter 3: Water Tanks and Hose Capacity

Chapter 4: Water Supply and Testing Procedures

Chapter 5: Fire Streams

Chapter 6: Discharge

Chapter 7: Friction Law Principles and Application

Chapter 8: Required Pump Discharge Pressure

Chapter 9: Unusual and Complex Problems

Chapter 10: Pumps, Pump Accessories and Drafting Operations

Chapter 11: Relay Operations

Chapter 12: Fire Ground Hydraulics

Glossary

Abbreviations

Summary of Chapter Formulas

Square Roots Table

Answers to Review Questions

Index

Alan Evans is currently a faculty member at Manor College and Montgomery County Community College teaching a variety of computer science and business courses.  He holds a B.S. in Accounting from Rider University and an M.S. in Information Systems from Drexel University, and he is a certified public accountant.  After a successful career in business, Alan finally realized his true calling was education.  He has been teaching at the college level since 2000.  Alan enjoys giving presentations at technical conferences and meets regularly with computer science faculty and administrators from other colleges to discuss curriculum development and new methods of engaging students. 

Why Computers Matter to You: Becoming Computer Literate

Technology in Focus

The History of the PC

Chapter 2

Looking at Computers: Understanding the Parts

Chapter 3

Using the Internet: Making the Most of the Web’s Resources

Technology in Focus

Information Technology Ethics

Chapter 4

Application Software: Programs That Let You Work and Play

Chapter 5

Using System Software: The Operating System, Utility Programs, and File Management.. 206

Technology in Focus

Computing Alternatives

Chapter 6

Understanding and Assessing Hardware: Evaluating Your System

Chapter 7

Networking and Security: Connecting Computers and Keeping Them Safe from Hackers and Viruses

Technology in Focus

Protecting Your Computer and Backing Up Your Data

Chapter 8

Mobile Computing: Keeping Your Data on Hand

Technology in Focus

Digital Entertainment

Chapter 9

Behind the Scenes: A Closer Look at System Hardware

Technology in Focus

Careers in IT

Chapter 10

Behind the Scenes: Software Programming

Chapter 11

Behind the Scenes: Databases and Information Systems

Chapter 12

Behind the Scenes: Networking and Security

Chapter 13

Behind the Scenes: The Internet: How It Works

Glossary

Index

Credits

Student CD is included with every text, containing:

• Sound Bytes: Multimedia lessons that demystify computer concepts with audio and video presentations.
• Sound Byte Podcasts: The Sound Bytes are now also available as podcasts.
• Active Helpdesk Calls: Highly interactive, engaging, almost game-like media that places the student in the role of a helpdesk staffer answering computer technology questions from callers.

Why Computers Matter to You: Becoming Computer Literate; The History of the PC; Looking at Computers: Understanding the Parts; Using the Internet; Ethics; Application Software: Programs That Let You Work and Play; Using System Software: The Operating System, Utility Programs, and File Management; Understanding and Assessing Hardware; Networking and Security: Hackers and Viruses; Protecting Your Computer and Backing Up Your Data; Mobile Computing; Digital Entertainment; System Hardware

  With an array of fun and engaging learning tools, Technology in Action teaches students computer fundamentals, from learning Microsoft Office to setting up their own home network.

2    Fundamentals of Heat Transfer

3    Concepts in Building Science

4    Heating Load Computations for Buildings

5    Cooling Load Computations for Buildings

6    HVAC Equipment

7    HVAC Distribution Systems

8    HVAC Air Systems

9    HVAC Water (Hydronic) Systems

10   HVAC Electric Resistance Heating System Design

11   Solar Thermal Systems in Buildings

12   Plumbing Fundamentals

13   Building Water Supply Systems

14   Sanitary Drainage Systems

15     Wastewater Treatment and Disposal Systems

16     Building Storm Water Drainage Systems

17     Electrical Theory

18     Building Electrical Materials and Equipment

19     Building Electrical Systems Principles

20     Light and Architectural Lighting Systems

21     Life Safety Systems in Buildings

22     Building Telecommunication Systems

23     Acoustical Control Systems in Buildings

24     Building Conveying Systems

25     Sustainable Systems

The text provides comprehensive, easy-to-understand introductory coverage of mechanical and electrical systems in buildings. Elementary engineering concepts and step-by-step design principles are introduced in a straightforward manner and supported by over 320 illustrations and 500 photographs. It includes new chapters on emerging sustainability (green) technologies and building science. It presents material that can provide the future architect, architectural engineer, and architectural engineering technician with a basic working-level knowledge of principles and practices. This book is written specifically for those interested in building heating, ventilating and air conditioning (HVAC), plumbing and piping (water supply and sanitary drainage), storm drainage, illumination, electrical power distribution, building telecommunications, acoustics and acoustical control, vertical/horizontal transportation and conveying, fire protection and suppression, and building renewable energy and energy conservation systems.

Chapter 2  Forming Engineering g Materials from the Elements 

Chapter 3  The Role of Chemical and Physical Properties in Engineering Materials

Chapter 4  The Role of Mechanical Properties in Engineering Materials 

Chapter 5  The Role of Tribology in Engineering Materials 

Chapter 6  The Role of Corrosion in Engineering Materials 

Chapter 7  Principles of Polymeric Materials 

Chapter 8  Polymer Families 

Chapter 9  Plastic and Polymer Composite Fabrication Processes

Chapter 10  Selection of Plastic/polymeric Materials

Chapter 11  Ceramics, Cermets, Glass and Carbon Products

Chapter 12  Steel Products

Chapter 13  Heat Treatment of Steel

Chapter 14  Carbon and Alloy Steels 

Chapter 15  Tool Steels

Chapter 16  Stainless Steels

Chapter 17  Cast Iron, Cast Steel and Powder Metallurgy Materials

Chapter 18  Copper and Its Alloys

Chapter 19  Aluminum and Its Alloys

Chapter 20  Nickel, Zinc, Titanium, Magnesium, and Special Use Metals

Chapter 21  Surface Engineering

Chapter 22 Nanomaterials

Chapter 23  Methodology of Material Selection

The father-son authoring duo of Kenneth G. Budinski and Michael K. Budinski brings nearly 70 years of combined industry experience to bear in this practical, reader-friendly introduction to engineering materials. This text covers theory and industry-standard selection practices, providing students with the working knowledge to make an informed selection of materials for engineering applications and to correctly specify materials on drawings and purchasing documents. Encompassing all significant material systems–metals, ceramics, plastics, and composites–this text incorporates the most up-to-date information on material usage and availability, addresses the increasingly global nature of the field, and reflects the suggestions of numerous adopters of previous editions.

Carter Stanfield is Program Director of the Air Conditioning Technology Department at Athens Technical College, where he has taught since 1976.His industry credentials include both an RSES CM and NATE Certification and a State of Georgia Unrestricted Conditioned Air Contracting License.He graduated from the University of Georgia Magna Cum Laude in 1995 with a Bachelor of Science Degree in Education. Mr. Stanfield believes that successful educational programs are focused on what the students do. Students start with a strong background in fundamental concepts and theory and then actively apply them to solve real problems. Practice and active application are the keys to students building both confidence and competence.

David Skaves, P.E. has been a faculty member at the Maine Maritime Academy since 1986, primarily teaching marine refrigeration and air conditioning. He was the first faculty member to receive the teaching excellence award at the college in 2006. Prior to his appointment at the college, Professor Skaves was employed as a Production Planner at Bath Iron Works Shipyard and as a Marine Engineer sailing on deep-sea tankers. From 2001 through 2003 he was employed during the summers as an engineering consultant for the power plant performance group McHale & Associates, based out of Sammamish,Washington, conducting performance tests at many newly built natural gas combined cycle power plants throughout the U.S. and Mexico. In addition to his MBA from the University of Maine at Orono, Professor Skaves is a registered Professional Engineer, First Class Stationary Engineer, and Chief Engineer for marine vessels of unlimited horsepower. Also a former Chairman for the Maine State Board of Boiler and Pressure Vessels, Professor Skaves currently continues to serve the Board as a public member.

Unit 1. Introduction to Heating, Ventilation, Air Conditioning, and Refrigeration

Unit 2. Being a Professional HVAC/R Technician

Unit 3. Safety

SECTION 2: HVAC/R SCIENCE

Unit 4. Properties of Matter

Unit 5. Types of Energy and their Properties

Unit 6. Temperature Measurement and

Conversion

Unit 7. Thermodynamics the Study of Heat

Unit 8. Pressure and Vacuum

SECTION 3: TOOLS AND EQUIPMENT

Unit 9. Hand and Power Tools

Unit 10. Screws, Rivets, Staples, and Other Fasteners

Unit 11. Electrical Measuring and Testing Meters

Unit 12. Refrigerant System Servicing and Testing Equipment

Unit 13. Heating System Servicing and Testing Equipment

Unit 14. Calibration of Meters and Instruments

Unit 15. Piping and Tubing

Unit 16. Brazing, Soldering, and Welding

SECTION 4: REFRIGERANTS AND THE REFRIGERATION SYSTEM

Unit 17. Refrigeration System Components and Operation

Unit 18. Plotting the Refrigeration Cycle

Unit 19. Compressors

Unit 20. Condensers

Unit 21. Refrigerant Metering Devices

Unit 22. Evaporators

Unit 23. Refrigerants and their Properties

Unit 24. Refrigerant System Piping

Unit 25. Accessing Sealed Refrigeration Systems

Unit 26. Refrigerant Management and the EPA

Unit 27. Refrigerant System Evacuation and Charging

SECTION 5: HVAC/R ELECTRICAL SYSTEMS AND COMPONENTS

Unit 28. Basic Electricity

Unit 29. Electrical Power and Circuits

Unit 30. Electric Motors

Unit 31. Electrical Components and Wiring Diagrams

Unit 32. HVAC System Controls

Unit 33. Controls: Circuits and Diagrams

SECTION 6: RESIDENTIAL AND LIGHT COMMERCIAL SYSTEMS

Unit 34. Residential Air Conditioning

Unit 35. Residential Split Air Conditioning Installation

Unit 36. Troubleshooting Split Air Conditioning Systems

Unit 37. Gas Fired Heating Systems

Unit 38. Gas Warm Air Furnaces

Unit 39. Gas Furnace Controls

Unit 40. Gas Furnace Installation, Startup, Checkout, and Operation

Unit 41. Troubleshooting Gas Furnaces

Unit 42. Oil Fired Heating Systems

Unit 43. Oil Furnace and Boiler Service

Unit 44. Residential Oil Heating Installation

Unit 45. Troubleshooting Oil Heating Systems

Unit 46. Electric Heat

Unit 47. Electric Heat Installation

Unit 48. Troubleshooting Electric Heat

Unit 49. Types of Heat Pump Systems

Unit 50. Heat Pump Components

Unit 51. Air and Water Source Applications

Unit 52. Heat Pump Installation

Unit 53. Troubleshooting Heat Pump Systems

SECTION 7: SYSTEM DESIGN, SIZING, AND LAYOUT

Unit 54. Basic Building Construction

Unit 55. Drawings and Blueprint Reading

Unit 56. Duct Systems

Unit 57. Duct Installation

Unit 58. Zone Control Systems

Unit 59. Testing and Balancing Air Systems

Unit 60. Fundamentals of Air (Psycrometrics)

Unit 61. Indoor Air Quality

Unit 62. Filters and Humidifiers

Unit 63. Residential Load Calculations

Unit 64. Refrigeration Load Calculations

SECTION 8: COMMERCIAL ENVIRONMENTAL SYSTEMS

Unit 65. Commercial Air Conditioning Systems

Unit 66. Air Handling Units and Accessories

Unit 67. Package Unit Conditioned Air Control Systems

Unit 68. Roof Top Unit Installation

Unit 69. Air Handling Units

Unit 70. Chiller Water Systems

Unit 71. Hydronic Heating Systems

Unit 72. Boilers and Related Equipment

Unit 73. Cooling Towers

Unit 74. Thermal Storage Systems

Unit 75. Space Heaters

Unit 76. Commercial Refrigeration Systems

Unit 77. Commercial Refrigeration Equipment

Unit 78. Special Refrigeration Components

Unit 79. Restaurant and Supermarket Equipment

Unit 80. Refrigeration Applications

Unit 81. Food Preservation

Unit 82. Domestic Refrigerators and Freezers

Unit 83. Troubleshooting Refrigeration Systems

SECTION 10: INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING

Unit 84. Installation Techniques

Unit 85. Planned Maintenance

Unit 86. Troubleshooting

Appendices

Genetron® Refrigerants Products Guide

Commonly Used HVAC/R Formulas

Abbreviations and Acronyms

English Language Glossary

Spanish Language Glossary

Index

2. Electrical Theory and Application.

3. Airflow Components and Duct Fabrication.

4. Indoor Air Quality (IAQ) and Safety.

5. Commercial Refrigeration and Hydronic Heating.

6. Service and Troubleshooting.

This text prepares students and service/installation technicians to pass the HVAC/R certification and competency examinations. The study guide covers practically every aspect in the HVAC/R industry: system components and tools, electrical theory and application, air flow components and duct fabrication, indoor air quality and safety, hydronic heating, EPA certification, and system troubleshooting. Each topic includes a practice test and answer key so students can assess their understanding of the material.

2. Sources of Information for Manufacturing Facilities Design.

3. Time Study.

4. Process Design.

5. Flow Analysis Techniques.

6. Activity Relationship Analysis.

7. Ergonomics and Workstation Design Space Requirements.

8. Auxiliary Services Requirement Space.

9. Employee Services–Space Requirements.

10. Material Handling.

11. Material Handling Equipment.

12. Office Layout Techniques and Space Requirements.

13. Area Allocation.

14. Facilities Design–The Layout.

15. Application of Computer Simulation and Modeling.

16. Selling the Layout.

This textbook takes a practical, hands-on, project-oriented approach to exploring the techniques and procedures for developing an efficient facility layout. The text also introduces state-of-the-art tools, including computer simulation. The textbook covers theoretical concepts in a very easy to understand approach and applies these concepts to practical settings, including real-world examples and case studies that help students comprehend key concepts. A “how-to,” systematic, and methodical approach leads students through the collection, analysis and development of information to produce a quality functional plant layout for a lean manufacturing environment. All aspects of facility design — from receiving to shipping and the steps in-between — are covered, including office space and other employee needs, including cafeteria, restrooms, and parking, among other topics.

1. Surveying Fundamentals

2. Leveling

3. Distance Measurement

4. Introduction to Total Stations and Theodolites

5. Total Station Operations

6. Traverse Surveys and Computations

7. Satellite Positioning

8. An Introduction to Geomatics

9. Horizontal Control Surveys

10. Machine Guidance and Control

11. Highway Curves

12. Highway Construction Surveys

13. Municipal Street Construction Surveys

14. Pipeline and Tunnel Construction Surveys

15. Culvert and Bridge Construction Surveys

16. Building Construction Surveys

17. Quantity and Final Surveys

Appendix A: Trigonometry and Coordinate Geometry Review

Appendix B: Surveying and Mapping Internet Web Sites

Appendix C: Glossary

Appendix D: Typical Field Projects

Appendix E: Answers to Selected Problems

Appendix F: Steel Tape Corrections

Appendix G: Early Surveying

Appendix H: Illustrations of Maching Guidance and Control Equipment; and Various Types of Data-Capture Techniques

Known for its state-of-the-art coverage and clear, concise approach, Surveying with Construction Applications, Seventh Edition covers the latest advances and foundational principles of surveying. Emphasizing instrumentation technology, field data capture, and data-processing techniques, this text highlights real-world applications of surveying to the construction and engineering fields. Reflecting additional complexities in electronic distance measurement, the order of presentation of surveying topics has been revised in this edition. Revisions and updates focus on topics where the technology and applications are still evolving.

1.      Quality Basics

2.      Quality Advocates

3.      Quality Improvement: Problem Solving

PART II: CONTROL CHARTS FOR VARIABLES

4.      Statistics

5.      Variable Control Charts

6.      Process Capability

7.      Other Variable Control Charts

PART III: CONTROL CHARTS FOR ATTRIBUTES

8.      Probability

9.      Quality Control Charts for Attributes

PART IV: EXPANDING THE SCOPE OF QUALITY

10.  Reliability

11.  Advanced Topics in Quality

12.  Quality Costs

Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

2          Forces and Free-Body Diagrams

3          Static Equilibrium

4          Forces in Frames, Structures, and Trusses

5          Friction Forces

6          Centroids and Moments of Inertia of Areas

7          Basic Concepts in Strength of Materials

8          Design Properties of Materials

9          Direct Stress, Deformation, and Design

10        Torsional Shear Stress and Torsional Deformation

11        Shearing Forces and Bending Moments in Beams

12        Stress Due to Bending

13        Shearing Stresses in Beams

14        Deflection of Beams

15        Combined Stresses

16        Columns

17        Pressure Vessels

18        Connections Appendix Answers to Selected Problems

Statics and Strength of Materials is new book that parallels and complements the author’s successful book, Applied Strength of Materials, that has served a broad array of programs emphasizing the applications of engineering mechanics since 1978 and is now in its 5^th edition. This text is integrates the principles of Statics with those of Strength of Materials within a single book, providing strong fundamentals on which students and professionals can build additional skills and knowledge in their chosen specialty.

This book offers instructors in a variety of fields the flexibility to arrange curricula differently from the traditional three-credit course. The emphasis on applications in a variety of fields makes the book attractive for engineering technology, applied engineering, and industrial technology programs (in either associate degree or bachelor degree arrangements).

Chapter 2: Sustainability and the Building Industry

Chapter 3: Sustainable Design and Green Building

Chapter 4: Evaluating Cost Implication of Green Building

Chapter 5: Site Development Considerations

Chapter 6: Managing Site Water Runoff

Chapter 7: Improving a Project’s Water Use Efficiency

Chapter 8: Improving a Building’s Energy Efficiency

Chapter 9: Using Renewable Energy Sources

Chapter 10: Generating Power On-Site Using Renewable Energy Sources

Chapter 11: Improving a Building’s Material Use

Chapter 12: Improving a Building’s Indoor Environment Quality

Chapter 13: Improving the Building Industries’ Environmental Performance: The USGBC LEED^® Green Building Rating System™

Chapter 14: Improving Individual Environmental Performance: Becoming a LEED Accredited Professional (LEEDAP)

APPENDIX A: LEED-NC v2.2 Project Checklist

APPENDIX B: LEED-NC v2.2 Green Building Rating System Worksheet

APPENDIX C: LEEDAP Study Assessment Guide

APPENDIX D: LEEDAP Study Assessment Guide Answer Key

This book helps students understand the fundamental concepts of sustainable design and green building practices, which will soon become common practice on every project. It is also intended as a practical guide for becoming a LEED Accredited Professional, with a step-by-step study guide and a study assessment (a practice exam with a focused discussion for each example, including references to the USGBC’s LEED-NC Reference Guide.) This book includes a discussion on why this topic is important to understand, practice, and teach. This book includes practical examples of methods that are being used to increase a project’s environmental performance, including additional study resources and references.

2. Computer-Aided Design and Drafting (CADD)

3. Map Scales

4. Map Symbols

5. Measuring Distance and Elevation

6. Surveying Fundamentals

7. Location and Direction

8. Legal Descriptions and Plot Plans

9. Contour Lines

10. Horizontal Alignment

11. Profiles

12. Earthwork

13. Civil Engineering Detail Drawings

14. Introduction to Geographic Information Systems (GIS)

Civil Drafting Technology, 7e is a comprehensive resource that uses a workbook approach to provide students with a broad understanding of civil drafting and a working knowledge of the basic topics of mapping. Thorough and complete, it covers how to prepare drawings from engineering sketches; step-by-step layout methods; civil drafting layout techniques; types of maps; civil drafting and mapping symbols; drawing plot plans and plats; earthwork calculations and much more. Featuring the latest in CADD standards and applications, this text also includes chapter tests, map-reading exercises, and drawing problems to help students learn how concepts and techniques are used in actual civil drafting applications.

2. Rectangular Reinforced Concrete Beams and Slabs: Tension Steel Only

3. Reinforced Concrete Beams: T-Beams and Doubly Reinforced Beams

4. Shear in Beams

5. Development, Splices, and Simple-Span Bar Cutoffs

6. Continuous Construction Design Considerations

7. Serviceability

8. Walls

9. Columns

10. Footings

11. Prestressed Concrete Fundamentals

12. Concrete Formwork

13. Detailing Reinforced Concrete Structures

Appendix A: Tables and Diagrams

Appendix B: Supplementary Aids and Guidelines

Appendix C: Metrication

Appendix D: Answers to Selected Problems

Reinforced Concrete Design, 7e provides a non-calculus, practical approach to the design and analysis of reinforced concrete structural members using numerous examples and a step-by-step solution format. Written with practicality and accessibility in mind, the text does not require calculus; it focuses on the math and fundamentals that are most appropriate for engineering technology programs and practicing technicians and technologists. Revised to conform to the latest ACI code, this edition retains its unique chapters on prestressed concrete, formwork design and detailing, expanded coverage of columns, over 150 homework problems, and numerous sample problems complete with step-by-step solutions.

Mr. Kibbe has considerable job machine shop experience as well as community college and industrial teaching experience and is the author and co-author of several publications in the chain tool manufacturing field.

Roland O. Meyer spent the first 20 years of his career in the metal-working industry as a tool and die maker, machinist and worked in machine design and manufacturing. He completed his apprenticeship as a tool and die maker at Siemens in Germany and continued there as a journeyman building progressive punching dies.

He then worked in die shops in Toronto and Windsor, Canada before moving to Chicago employed as a gage maker at Ford Motor Company. Following this stint, he was in charge of the US army machine shops in Korea and Italy for five years. When he returned to the US, he worked in a manufacturing company designing and building experimental machines used in the timber and plywood industry. He next entered academia and became the lead instructor at Lane Community College’s Manufacturing Technology program in Eugene, Oregon, where he taught for 25 years. As CNC became the new method in machining, he developed a CNC curriculum and program. When CAM (Computer Aided Machining) became available he also developed a state of the art CAM program with the assistance of a local software company.

John E. Neely grew up in the Pacific Northwest and entered the Army to serve in World War II. The life John E. Neely is characterized by hard work, a variety of successes, and mentoring many others who became a part of his life.

Over the years Mr. Neely provided himself with a broad education and professional training through reading, a correspondence course in mechanical engineering, and good use of opportunities throughout his career. He became a master machinist, a mechanical engineer, a hydraulic engineer, and eventually an instructor at Lane Community College in Eugene, Oregon.

During his time as instructor he collaborated with others to develop highly successful course materials based on the individualized instruction approach. He and his collaborators wrote and had published several textbooks based on those materials. Those books continue to be in use nationally and internationally. After the death of his wife, he moved to Colorado Springs, Colorado, in April 2000 to be with his son and his family. There, for the three years until his death, he enjoyed the company of family and friends.

Warren White apprenticed as an Optical Instrument Maker with Land-Air, Inc. After military service with the Army Air Defense Board he obtained a graduate degree in Psychology at Clark University. His interest in both learning theory and machine tools led to employment at Foothill College in the Engineering Department.

Warren White initiated the Machine Tool Technology program at De Anza College after an extensive survey of Silicon Valley manufacturing firms.  He was the Director of a California State-funded program to develop an Individualized Machinist Curriculum in conjunction with several California Community Colleges and Lane Community College in Oregon. He also initiated the California Community Colleges’ Multimediamobile which operated between several California Community Colleges to develop individualized instructional media in several technical disciplines.

He was the lead author and editor for Machine Tools and Machining Practices Volumes I and II published by John Wiley and Sons. He later taught Industrial Engineering classes at San Jose State University. He is certified by the Society of Manufacturing Engineers as a Manufacturing Engineer. After retiring from teaching he did voluntary Assistive Technology work with the Easter Seal Society in Santa Cruz, California, in a special program sponsored by IBM. He returned to work as a Quality Engineer for Seagate Technology, and obtained certification as a Quality Auditor. He started Seagate Technology on the path to achieving ISO 9001 certification.

Introduction

Unit 1    Shop Safety 

Unit 2    Mechanical Hardware 

Unit 3    Reading Drawings 

SECTION B

Hand Tools

Unit 1    Arbor and Shop Presses

Unit 2    Work-Holding and Hand Tools

Unit 3    Hacksaws 

Unit 4     Files

Unit 5     Hand Reamers 

Unit 6     Identification and Uses of Taps 

Unit 7     Tapping Procedures 

Unit 8     Thread-Cutting Dies and Their Uses 

Unit 9     Off-Hand Grinding 

SECTION C

Dimensional Measurement 

Unit 1     Systems of Measurement

Unit 2     Using Steel Rules

Unit 3     Using Vernier, Dial, and Digital Instruments for Direct Measurements 

Unit 4     Using Micrometer Instruments 

Unit 5     Using Comparison Measuring Instruments 

Unit 6     Using Gage Blocks

Unit 7     Using Angular Measuring Instruments

Unit 8     Tolerances, Fits, Geometric Dimensions, and Statistical Process Control

SECTION D

Materials

Unit 1     Selection and Identification of Steels 

Unit 2     Selection and Identification of Nonferrous Metals

Unit 3     Hardening, Case Hardening, and Tempering 

Unit 4     Annealing, Normalizing, and Stress Relieving  

Unit 5     Rockwell and Brinell Hardness Testers 

SECTION E

Layout

Unit 1     Basic Semiprecision Layout Practice 

Unit 2     Basic Precision Layout Practice 

SECTION F

Preparation for Machining Operations

Unit 1     Machinability and Chip Formation

Unit 2     Speeds and Feeds for Machine Tools 

Unit 3     Cutting Fluids

Unit 4     Using Carbides and Other Tool Materials>

SECTION G

Sawing Machines

Unit 1     Using Reciprocating and Horizontal Band Cutoff Machines

Unit 2     Abrasive and Cold Saws

Unit 3     Preparing to Use the Vertical Band Machine 

Unit 4     Using the Vertical Band Machine 

SECTION H

Drilling Machines

Unit 1     The Drill Press

Unit 2     Drilling Tools

Unit 3     Hand Grinding of Drills on the Pedestal Grinder

Unit 4     Operating Drilling Machines

Unit 5     Countersinking and Counterboring 

Unit 6     Reaming in the Drill Press

SECTION I

Turning Machines

Unit 1     The Engine Lathe

Unit 2     Toolholders and Toolholding for the Lathe

Unit 3     Cutting Tools for the Lathe 

Unit 4     Lathe Spindle Tooling 

Unit 5     Operating the Machine Controls 

Unit 6     Facing and Center Drilling

Unit 7     Turning between Centers

Unit 8     Alignment of the Lathe Centers 

Unit 9     Other Lathe Operations  

Unit 10       Sixty-Degree Thread Information and Calculations

Unit 11       Cutting Unified External Threads

Unit 12       Cutting Unified Internal Threads 

Unit 13       Cutting Tapers

Unit 14       Using Steady and Follower Rests

Unit 15       Additional Thread Forms

Unit 16       Cutting Acme Threads on the Lathe 

SECTION J

Vertical Milling Machines

Unit 1 Vertical Spindle Milling Machines 

Unit 2 Cutting Tools and Cutter Holders for the Vertical Milling Machine

Unit 3 Setups on the Vertical Milling Machine

Unit 4 Vertical Milling Machine Operations

Unit 5 Using the Offset Boring Head

SECTION K

Horizontal Spindle Milling Machines

Unit 1 Horizontal Spindle Milling Machines

Unit 2 Types of Spindles, Arbors, and Adapters 

Unit 3 Arbor-Driven Milling Cutters

Unit 4 Work-Holding Methods and Standard Setups

Unit 5 Machine Setup and Plain Milling 

Unit 6 Using Side Milling Cutters

Unit 7 Using Face Milling Cutters on the Horizontal Milling Machine

SECTION L

Grinding and Abrasive Machining Processes

Unit 1     Selection and Identification of Grinding  Wheels

Unit 2     Truing, Dressing, and Balancing of Grinding Wheels

Unit 3     Grinding Fluids

Unit 4     Horizontal Spindle Reciprocating Table Surface Grinders

Unit 5     Work Holding on the Surface Grinder

Unit 6     Using the Surface Grinder 

Unit 7     Problems and Solutions in Surface Grinding 

Unit 8     Center-Type Cylindrical Grinders 

Unit 9     Using the Cylindrical Grinder

Unit 10       Universal Tool and Cutter Grinder

SECTION M

Computer Numerical Control and Other Advanced Machining Processes

Unit 1     CNC Machine Tool Programmable Axes and Position Dimensioning Systems

Unit 2     CNC Programming

Unit 3     CNC Tooling 

Unit 4     Other Advanced Machining Processes

Appendix 1    Answers to Self-Tests 

Appendix 2    General Tables

Table 1      Decimal Equivalents of Fractional Inches 

Table 2      Inch/Metric Conversion Table

Table 3      Tap Drill Sizes

Table 4      Metric Tap Drill Sizes  

Table 5A    Tapers 

Table 5B    Tapers and Angles  

Table 6      General Measurements 

Table 7A    Density or Specific Gravity of Metals and Alloys 

Table 7B    Approximate Melting Points of Metals and Various Substances  

Table 8      Right-Triangle Solution Formulas 

Table 9      Wire Gages and Metric Equivalents 

Table 10     Cutting Speeds for Commonly Used Materials 

Table 10A      Feeds for High-Speed Steel End Mills 

Table 10B      Coolants and Cutting Oils Used for General Machining 

This text was developed to provide a richly illustrated, intensely visual treatment of basic machine tool technology and related subjects, including measurement and tools, reading drawings, mechanical hardware, hand tools, metallurgy, and the essentials of CNC. Covering introductory through advanced topics, Machine Tool Practices is formatted so that it may be used in a traditional lab-lecture program or a self-paced program. The book is divided into major sections that contain many instructional units. Each unit contains listed objectives, self tests with answers, and boxed material covering shop tips, safety, and new technologies.

Chapter 2: Static Equilibrium and Reactions

Chapter 3: Trusses

Chapter 4: Stresses and Strains

Chapter 5: Load, Shear and Moment Diagrams

Chapter 6: Properties of a Cross-Section

Chapter 7: Beam Analysis and Design

Chapter 8: Columns

Chapter 9: Systems and Loads

This introductory paperback text takes an informal approach to introducing "allowable stress" structures to students who need to understand basic structures but don't necessarily plan to become engineers — for example, students of architecture, engineering technology, construction technology, and construction management. The text does not cover calculus and complex theory yet provides students with the understanding of the fundamental structural concepts required of their respective professions. The text features nearly 400 high-quality graphics that help students grasp key concepts.

Chapter 1: The Total Quality Approach to Quality Management

Chapter 2: Quality and Global Competitiveness

Chapter 3: Strategic Management: Planning and Execution for Competitive Advantage

Chapter 4: Quality Management, Ethics, and Corporate Social Responsibility

Chapter 5: Partnering and Strategic Alliances

Chapter 6: Quality Culture: Changing Hearts, Minds, and Attitudes

Chapter 7: Customer Satisfaction, Retention, and Loyalty

Chapter 8: Employee Empowerment

Chapter 9: Leadership and Change

Chapter 10: Team Building and Teamwork

Chapter 11: Effective Communication

Chapter 12: Education and Training

Chapter 13: Overcoming Politics, Negativity, and Conflict in the Workplace

Chapter 14: ISO 9000 and Total Quality: The Relationship

Chapter 15: Overview of Total Quality Tools

Chapter 16: Problem Solving and Decision Making

Chapter 17: Quality Function Deployment (QFD)

Chapter 18: Optimizing and Controlling Processes Through Statistical Process Control (SPC)

Chapter 19: Continual Improvement Methods with Six Sigma, Lean, and Lean Six Sigma

Chapter 20: Benchmarking

Chapter 21: Just-in-Time Manufacturing (JIT)

Chapter 22: Implementing Total Quality Management

This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Current and comprehensive, it covers every aspect of total quality -- including several that receive little or no attention in other total quality books — helping students understand that in order to compete in the global arena, businesses must achieve consistent peak performance, continual improvement, and maximum competitiveness. The sixth edition has been updated to include coverage of Lean and Lean Six Sigma.

Key topics covered include global competitiveness; strategic management; ethics and corporate social responsibility; partnering and strategic alliances; quality culture; customer satisfaction and retention; employee empowerment; leadership; teamwork; communication; education and training; overcoming negativity; the ISO 9000 quality management system; tools and techniques; and implementing total quality management. The text is an excellent handbook for quality managers, directors of quality control, and vice-presidents of quality management.

Chapter 1:           Gain commitment to a Safety-First Corporate Culture

Chapter 2:           Expect Appropriate Safety-First Attitudes and Practices

Chapter 3:           Role Model the Expected Safety-First Attitudes and Practices

Chapter 4:           Orient Personnel to the Expected Safety-First Attitudes and Practices

Chapter 5:           Mentor Personnel on the Expected Safety-First Attitudes and Behaviors

Chapter 6:           Train Personnel on the Expected Safety-First Attitudes and Practices

Chapter 7:           Make Safety Part of Teambuilding

Chapter 8:          Monitor and Evaluate Safety-First Attitudes and Practices

Chapter 9:          Reinforce Safety-First Attitudes and Practices

Chapter 10:        Periodically Assess the Safety Aspects of the Corporate Culture

This book presents a step-by-step approach to establishing a safety-first culture. Using a 10-step model, it devotes a separate chapter to each step so readers can easily follow implementation guidelines. Its flexible and proven approach ensures the content works equally well for large corporations and small businesses–and for various members of an organization. While the book centers around how-to create a safety-first corporate culture, it also presents a strong rationale and reasons for organizations to invest in safety.